BOOKING TERMS & CONDITIONS
1.1 Any description, advertisement, documentation issued by Us and any description contained on the
Global Wind Technology (GWT) website or any catalogues relating to the Event are issued and published for the sole purpose of giving you a general idea of the Event, its content, and objectives. Subject to any obvious error, the description and price of the Event will be as quoted on the website at the date your booking is made. All payments under these Terms shall be in UK pounds sterling.
1.2 Upon submitting a booking for a place or places on an Event, whether online, in writing or by telephone, You will be given confirmation of Our acceptance of your order (a “Booking Confirmation“) whether verbally, in writing or both.
1.3 Booking are regarded as confirmed only upon receipt of a full payment or a company purchase order. Credit account customer invoices are payable within 30 days from the date of invoice unless otherwise agreed.
1.4 We may provisionally hold a place for an agreed period of time, payment (deposit or full payment or purchase order will be required by the agreed date). A provisionally held place is not a booking and after the agreed date for the purchase order or payment, may be offered to other delegates/clients without notice.
2.1 Courses require delegates to be present for 100% of course content and as such delegates may be refused entry onto the course with no refund given where late arrival is greater than 30 minutes.
3.Course cancellations fees as follows, include bad weather travel disruption
3.1 The below outlines GWT cancellation fees:
- More than 1 months’ notice – refunded full amount less administration fee of £30
- Between 2-4 weeks’ notice of course date – 70% refund is given.
- Between 1-2 weeks’ notice of course date – 50% refund is given.
- Less than 1 weeks’ notice of course date – a refund is not available
3.2 Course postponement fees as follows, include bad weather travel disruption will incur £30 admin fee. GWT will endeavour to find a suitable alternative date however courses places within 4 weeks’ notice cannot be guaranteed. Note for refunds there may be delays due to banking systems on funds returning to bank accounts from the point of the refund processed by GWT for which we are not responsible.
3.3 In the unlikely event that GWT reserves the right to cancel a course e.g. due to trainer illness, we will offer alternative date options to rearrange the course at the earliest convenience or a refund. However, we will not be able to reimburse for any travel or accommodation bookings or costs incurred by the customer.
- Entry requirements:
4.1 Delegates will not be accepted onto a course unless they can meet the entry requirements for that course. Delegates are asked to complete a Medical Self-Declaration (MSD) at the start of the course which they have been made aware of prior. If a delegate is unable to meet the course pre-requisites, they may not be able to continue with training and a refund will not be available. Some courses may require a lower level of medical fitness.
4.2 GWT cannot accept bookings for courses involving exposure to a height from candidates with medical contra-indications against working at height. A non-exhaustive list of such conditions is given below
- Heart disease/chest pain
- High blood pressure
- Epilepsy, fits, blackouts
- Fear of heights/vertigo
- Giddiness/difficulty with balance
- Impaired limb function
- Uncorrected visual impairment
- Alcohol or drug dependence
- Psychiatric illness/counselling
- Diabetes – type 2
- Muscular strain (e.g. bad back), dislocation, hernia – or similar musculoskeletal issues.
4.3 It is the responsibility of the individual or organisation making the booking to ensure that delegates attending the courses are free of any of the conditions described above or any other medical condition that could impair their ability on the training course to which they have subscribed.
4.4 By submitting a course booking form, the applicant asserts that delegates are physically fit for the intended course. It is unlikely that applicants can be certain of being free of contraindications without a proper examination by a GP.
4.5 Identification will be required to be produced by all delegates attending the course. Failure to do so may result in entry to the course without refund
- Non-Completion of course:
5.1 If a candidate does not complete the course, then a refund is not available, and certificate will not be issued.
- Zero Tolerance
6.1 All staff and delegates are always expected to conduct themselves in a professional and considerate manner. GWT have a ‘ZERO Tolerance’ policy for behaviour such as listed below and may be removed from the course and/or premises:
- Verbal abuse
- Using bad language or swearing
- Making threats
- Any form of physical violence
- Racial abuse and sexual harassment
- Causing damage or stealing
- Isolating, ignoring, or refusing to work with certain people
- Excluding others from group activities
- Telling offensive jokes, name calling or bullying like behaviour
- Displaying offensive material such as pornography or sexist/racist cartoons, or the distribution of such material via email/text message or any other format
- Any other forms of harassment and victimisation.
- Mobile Training
Where a course has been requested by a client to be completed via a mobile set up at a location of their choice GWT will not be liable for costs incurred for any delay or disruption which may prevent successful completion of all elements of the training syllabus e.g. bad weather.
- Corporate Sabotage
8.1 Should any delegate attending, or any associated entity be found to be intentionally interfering with GWT business activities through destructive or fraudulent means in order to attempt any form of corporate sabotage which can include but not limiting to the following:
- Unnecessarily damage of equipment
- Stealing equipment
- Using false identification
- Breaching intellectual property (clause 9)
- Taking site photographs
- Taking video, pictures, or audio recordings of course instructors/delegates overtly or covertly
- False social media postings
- Any behaviours as outlined in clause 6
8.2 Any delegates or associated entity found to be completing any of the above will be removed from the course without refund and further legal may be taken which could result in civil and criminal penalties. If investigations into the above are opened during or after training has been complete GWT also reserves the right to withhold the upload and/or revoke all certification without notice.
- Intellectual Property Rights and Confidentiality
9.1 We have spent considerable time and costs in the development of our training systems and processes and all the information which we, our employees, agents or subcontractors provide in relation to the course and in the materials, including but not limited to information provided orally, in writing or electronic form and delivered in lectures, seminars, discussions, coaching and training sessions (the Materials). You acknowledge and agree that such information and materials may be confidential in nature and contain valuable trade secrets, technical and commercial know-how, specifications, inventions, processes, and initiatives. You shall not make or permit the making of any copies, reproductions, recordings, interpretations or analysis of course materials and shall restrict disclosure of any confidential information to such of your employees, agents or subcontractors as need to know it for the purpose of performance of the Contract, and shall ensure that such employees, agents or subcontractors are subject to obligations of confidentiality and obligations prohibiting the reproduction of materials corresponding to those which bind you.
9.2 All Intellectual Property Rights (defined below) in or arising out of or in connection with the Contract and in the Materials shall be owned by the Company and nothing in the Contract shall grant you any Intellectual Property Rights.
9.3 For the purposes of this clause 9, Intellectual Property Rights means all patents, rights to inventions, utility models, copyright and related rights, trademarks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.
9.4 This clause 9 shall survive termination of the Contract.
10.1 Nothing in these Conditions shall limit or exclude GWT liability for:
(a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation; or
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
10.2 Subject to clause 10.1:
(a) we shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and
(b) our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the Charges paid under the Contract.
10.3 Except as set out in these Conditions, all warranties, conditions, and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
10.4 This clause 10 shall survive termination of the Contract.
- Data Protection